Cass Galang

Operations Coordinator

Responsibilities

• Compile, generate, and manage spreadsheets capturing critical department information and metrics. Turn various sources of data points into easy-to-read reports and charts.
• Plan/Schedule department-level standups and meetings with board members.
• Prepare reports and presentations.
• Assist with recruitment, hiring, and onboarding of new hires.
• Write and safe keep documents, policies, and SOPs.

Client Support Supervisor

Responsibilities

• Handle client service and support via phone, email, or chat.
• Create manuals and documentation for clients and team members.
• Head office administration tasks (billing and invoicing, knowledge keeping, calendar management, research, data entry).
• Coordinate client and team meetings.
• Compile and create recurring and scheduled client reports.

Operations Manager, Software Engineering

Responsibilities

• Compile, generate, and manage spreadsheets capturing critical department information and metrics.
• Create pivot tables to build databases, and optimize spreadsheets that help to achieve department goals.
  Turn various sources of data points into easy-to-read reports and charts.
• Support research and gather sources for various technologies, frameworks, and solutions to Engineering problems as needed.
• Plan/Schedule department-level meetings and appointments.
• Prepare reports and presentations for the broader organization on behalf of the Engineering department.

Operations Specialist

Responsibilities:

• Compile, generate and manage spreadsheets capturing critical department information and metrics.
• Create pivot tables to build databases, and optimize spreadsheets that help to achieve department goals.
  Turn various sources of data points into easy-to-read reports and charts.
• Support in research and gather sources for various technologies, frameworks, and solutions to Engineering problems as needed.
• Plan/Schedule department-level meetings and appointments.
• Prepare reports and presentations for the broader organization on behalf of the Engineering department.

Technical Writer

Responsibilities:

• Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.
• Creates and maintains the information architecture.
• Writes easy-to-understand user interface text, online help, and developer guides.
• Produces tutorials to help end-users use a variety of consumer electronics products.

Customer Service Expert

Responsibilities:

• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding and reviewing situations; gathering, researching, assembling and forwarding information.
• Records customer inquiries by documenting inquiries and responses in customers' accounts.

The Complete Google Sheets Course: Beginner to Advanced

A crash course in basic and advanced functions like VLOOKUP, QUERY, and more.

Certificate

Master The English Verb Tenses

A 4-hour course that could improve speaking and writing skills by learning how to use all the English tenses.

Certificate

Bachelor of Arts in Journalism