CASS GALANG

About Me

Amazeballs, Online or Offline

Hello. My name is Cass.

I am a virtual assistant from the Philippines with over 10 years of experience in operations and administrative assistance, project management, process documentation, and customer service.

People describe me as a problem solver, resourceful, go-getter, creative, friendly, trustworthy, detail-oriented, and highly organized.

For nine years, I was part of a well-known multinational corporation providing support for a variety of consumer electronics products. My role has evolved from phone support to order management, quality analysis, technical writing, and eventually process improvement documentation.

Offline, I am a mom to River and Isla and a wife to Rowjie. I am also a rainbow head who has been to the base camp of Mount Everest. I love coffee and beer, hiking, traveling, music, and binge-watching TV series and documentaries.

Resumé

10+ Years of Experience

Work History

August 2007 - Present

Virtual Operations Specialist

(Freelancer)

Tasks include but are not limited to:

  • transcription
  • content creation
  • data mining and collection
  • researching
  • proofreading and editing
  • web development
  • management of blogs, social media accounts, projects, emails, and calendar
  • various admin tasks

February 2011 - September 2016

Technical Writer

Sony Electronics, Inc.

  • Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Creates and maintains the information architecture.
  • Writes easy-to-understand user interface text, online help, and developer guides.
  • Produces tutorials to help end-users use a variety of consumer electronics products.

August 2007 - February 2011

Customer Service Expert

Sony Electronics, Inc.

  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding and reviewing situations; gathering, researching, assembling, and forwarding information.
  • Records customer inquiries by documenting inquiries and responses in customers' accounts.

Online Courses

May 25, 2020

The Complete Google Sheets Course: Beginner to Advanced

Udemy

A crash course in basic and advanced functions like VLOOKUP, QUERY, and more.

Certificate

November 14, 2018

Master The English Verb Tenses

Udemy

A 4-hour course that could improve speaking and writing skills by learning how to use all the English tenses.

Certificate

Education

June 2002 - March 2006

Bachelor of Arts in Journalism

University of Santo Tomas

Services

How I Can Help
Administrative / Operations Assistance

Administrative Assistance

I can do varied office administrative tasks like maintaining and organizing databases, managing calendars and scheduling appointments, managing emails, creating business/meeting materials and more.

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Executive Assistance

I can ensure the smooth-running operations of the company by performing a variety of administrative tasks and acting as the point of contact between the executives and external clients or internal colleagues.

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Technical Writing

I can create high-quality documentation that contributes to the overall success of the products. To do this, I will work collaboratively with developers, quality engineers, product managers, and usability experts to make the products easier to use.

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Customer Service

I can provide telephone, chat, order and email management, customer service, or tech support services for the business needs.

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Project Management

I can be an orchestra conductor responsible for ensuring that the entire team plays in unison. Or a movie director who is in charge of the cast, having each person play their part effectively.

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Social Media Management

I can manage multiple handles, create content, schedule posts, engage the audience, research trends, etc.

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Minor Graphic Designing

I can create minor visual communications to convey messages in an effective and aesthetically pleasing manner.

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Event Planning

I can structure an event, coordinate all of its moving parts (like choosing locations, hiring caterers and other vendors), arrange lodging and transportation for the attendees and make sure everyone has a good time.

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I can wear many hats. I can quickly learn new platforms, tech, and software that I am not familiar with. Let me know what your requirements are and I’d be happy to be acquainted with them.

Portfolio

Sample of My Works

Technical Writing / Process Documentation

Event Planning User Guide This is a user guide I wrote for a PR agency based in the British Virgin Islands. The guide tackles event planning and organization.

Customer Service / Technical Support

Actual Outbound Call The audio recording was from an actual outbound call I made for a credit repair company based in Atlanta, GA.

Data Entry / Lead Generation

Software Companies Data Entry This sample is a list of software consulting companies cleanly organized and entered into Google Sheets.

Social Media Management

Live Instagram for a Staffing Agency I have been handling the social media accounts of a staffing agency based in San Diego, CA since 2016.

MInor Graphic Designing / Photo Editing

Party Invites These are party invites I designed for my son's first birthday. I used Adobe Photoshop in creating them.

Event Planning and Organization

Company Meeting Since 2017, I have been spearheading the planning of the annual company meeting of a California-based engineering firm.

Tech

Software and Hardware

Contact

Let's Work Together

helga.belga

Philippines

cass@wethegalangs.com

Available Full-Time

My Location

Contact Form