Hello! My name is Cass.

About Me

Highly Organized, Proactive, Friendly

Hi there! My name is Cassanova Galang, and I am a seasoned virtual assistant from the Philippines with over ten years of diverse experience in assisting busy executives, startups, and even huge companies. I offer services for process documentation, content writing, customer service, project and social media management, WordPress development, researching, minor graphic designing, and a lot more.

Offline, I am a rainbow head mom to a 4-year-old fantastic kid. I love to hike mountains, travel, listen to music, binge-watch series and documentaries, and eat hot ramen.

I also have a travel and family blog where I dump my musings about travel, family, and everything else in between.

What I Do

C-Level or Executive Assistance

Topnotch assistance for busy executives

Focus yourself on getting more clients on board, and I’ll do the rest for you. From email and calendar management to travel planning, and more.

  • Personal errands
  • Travel planning
  • Calendar management

General or Administrative Support

Delivers only quality results and materials

I am highly commended for my superb organizational skills and the quality of work I deliver. I am proactive, creative, and critical thinker.

  • Recruitment and Hiring
  • Researching
  • Files organization

Process or Technical Writing

Easy to understand guides and processes

I make complicated literature and manuals by developers and engineers simpler for inexperienced users to easily understand and follow.

  • Process improvement
  • SOP creation
  • Knowledgebase management

Technical or Customer Service

A decade of experience with email and phone support

I am friendly, problem-solver, and always do my best to resolve any concerns on the first contact be it a technical or customer relations.

  • Chat support
  • Email support
  • Phone support

Social Media Management

Create or curate quality posts

Let’s grow your social media engagement with either beautifully-curated or uniquely-created posts. I mainly use Canva and Buffer or Hootsuite.

  • Content Curation
  • Content scheduling
  • Content writing

WordPress Development

Websites for business or personal use

Self-studied and with no professional training, I have been building and maintaining personal and entrepreneurial WordPress websites since 2009.

  • Site building
  • Maintenance
  • Updates

Design or Editing Services

Email or marketing materials

I own a personal blog and I create all of the graphics and materials found on the website. I also create party invites, business cards, flyers, brochures, and more.

  • Marketing materials
  • Printable
  • Logo / Banner creation

Tools I Use

Wordpress

Trello

Slack

Google Suite

Microsoft Office

Dropbox

Testimonials

I am presently working as an
Operations Specialist at
Analytics Fire.

Resume

10+ Years of Experience

Education

2002 - 2006

Bachelor of Arts

University of Santo Tomas

Major in Journalism

Online Courses

2020

The Complete Google Sheets Course: Beginner to Advanced

Udemy

Certificate

2018

Master The English Verb Tenses

Udemy

Certificate

Experience

Dec 2007 - Present

Virtual Assistant

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Tasks include but not limited to:

  • transcription
  • content creation, proofreading, and editing
  • data mining and collection
  • researching
  • WordPress development
  • project and social media management
  • email and calendar management

Feb 2011 - Sept 2016

Technical Writer

Sony Electronics, Inc.

An office-based work with tasks that included:

  • Creating and maintaining the information architecture.
  • Writing easy-to-understand user interface text, online help, and developer guides.
  • Producing tutorials to help end-users use a variety of consumer electronics products.

Aug 2007 - Feb 2011

Customer Service Expert

Sony Electronics, Inc.

An office-based work with tasks that included:

  • Answering customer inquiries by studying products, services, and customer service processes.
  • Responding to customer inquiries by understanding and reviewing situation; gathering, researching, assembling, and forwarding information.
  • Recording customer inquiries by documenting inquiry and response in customers’ accounts.

Skills

Operations Administration

95%

Customer Service

98%

Process Documentation

95%

WordPress Development

90%

Content Writing

95%

Social Media Management

93%

Portfolio

Sample of My Works

I have been building
Wordpress-powered websites
since 2009.

I can create minor
graphic designs,
marketing materials, and more.

I fluently write and
speak in English
with minimal accent.

I make complicated
literature and processes
easy to understand.

I manage
personal or business
social media accounts.

I organize and plan
small or big
company events.

I create aesthetically organized
Google Sheets or Microsoft Excel
spreadsheets.

Contact

Ready to Get Started?

helga.belga

Freelance Available

cass @ wethegalangs.com

How can I help you?

Please let me know what your virtual assistance needs are by filling out the contact form or by sending me an email at:

cass @ wethegalangs.com

Feel free to include the job type, budget, schedule, and anything you can share about the project.

Contact Form