Resume
Work History
August 2007 - Present
Virtual Operations Specialist
(Freelancer)Tasks include but are not limited to:
- transcription
- content creation
- data mining and collection
- researching
- proofreading and editing
- web development
- management of blogs, social media accounts, projects, emails, and calendar
- various admin tasks
February 2011 - September 2016
Technical Writer
Sony Electronics, Inc.- Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.
- Creates and maintains the information architecture.
- Writes easy-to-understand user interface text, online help, and developer guides.
- Produces tutorials to help end-users use a variety of consumer electronics products.
August 2007 - February 2011
Customer Service Expert
Sony Electronics, Inc.- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding and reviewing situations; gathering, researching, assembling, and forwarding information.
- Records customer inquiries by documenting inquiries and responses in customers' accounts.
Online Courses
May 25, 2020
The Complete Google Sheets Course: Beginner to Advanced
UdemyA crash course in basic and advanced functions like VLOOKUP, QUERY, and more.
November 14, 2018
Master The English Verb Tenses
UdemyA 4-hour course that could improve speaking and writing skills by learning how to use all the English tenses.
Education
June 2002 - March 2006