Resume

Work History

August 2007 - Present

Virtual Operations Specialist

(Freelancer)

Tasks include but are not limited to:

  • transcription
  • content creation
  • data mining and collection
  • researching
  • proofreading and editing
  • web development
  • management of blogs, social media accounts, projects, emails, and calendar
  • various admin tasks

February 2011 - September 2016

Technical Writer

Sony Electronics, Inc.

  • Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Creates and maintains the information architecture.
  • Writes easy-to-understand user interface text, online help, and developer guides.
  • Produces tutorials to help end-users use a variety of consumer electronics products.

August 2007 - February 2011

Customer Service Expert

Sony Electronics, Inc.

  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding and reviewing situations; gathering, researching, assembling, and forwarding information.
  • Records customer inquiries by documenting inquiries and responses in customers' accounts.

Online Courses

May 25, 2020

The Complete Google Sheets Course: Beginner to Advanced

Udemy

A crash course in basic and advanced functions like VLOOKUP, QUERY, and more.

Certificate

November 14, 2018

Master The English Verb Tenses

Udemy

A 4-hour course that could improve speaking and writing skills by learning how to use all the English tenses.

Certificate

Education

June 2002 - March 2006

Bachelor of Arts in Journalism

University of Santo Tomas