Resume
Education
2002 - 2006
Bachelor of Arts
University of Santo TomasMajor in Journalism
Online Courses
Experience
Dec 2007 - Present
Virtual Assistant
---Tasks include but not limited to:
- transcription
- content creation, proofreading, and editing
- data mining and collection
- researching
- WordPress development
- project and social media management
- email and calendar management
Feb 2011 - Sept 2016
Technical Writer
Sony Electronics, Inc.An office-based work with tasks that included:
- Creating and maintaining the information architecture.
- Writing easy-to-understand user interface text, online help, and developer guides.
- Producing tutorials to help end-users use a variety of consumer electronics products.
Aug 2007 - Feb 2011
Customer Service Expert
Sony Electronics, Inc.An office-based work with tasks that included:
- Answering customer inquiries by studying products, services, and customer service processes.
- Responding to customer inquiries by understanding and reviewing situation; gathering, researching, assembling, and forwarding information.
- Recording customer inquiries by documenting inquiry and response in customers’ accounts.
Skills
Operations Administration
95%
Customer Service
98%
Process Documentation
95%
WordPress Development
90%
Content Writing
95%
Social Media Management
93%