August 2007 - Present
Virtual Operations Specialist(Freelancer)
Tasks include but are not limited to:
- content creation
- data mining and collection
- proofreading and editing
- web development
- management of blogs, social media accounts, projects, emails, and calendar
- various admin tasks
February 2011 - September 2016
Technical WriterSony Electronics, Inc.
- Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.
- Creates and maintains the information architecture.
- Writes easy-to-understand user interface text, online help, and developer guides.
- Produces tutorials to help end-users use a variety of consumer electronics products.
August 2007 - February 2011
Customer Service ExpertSony Electronics, Inc.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding and reviewing situations; gathering, researching, assembling, and forwarding information.
- Records customer inquiries by documenting inquiries and responses in customers' accounts.
June 2002 - March 2006