Resume

Education

2002 - 2006

Bachelor of Arts

University of Santo Tomas

Major in Journalism

Online Courses

2020

The Complete Google Sheets Course: Beginner to Advanced

Udemy

Certificate

2018

Master The English Verb Tenses

Udemy

Certificate

Experience

Dec 2007 - Present

Virtual Assistant

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Tasks include but not limited to:

  • transcription
  • content creation, proofreading, and editing
  • data mining and collection
  • researching
  • WordPress development
  • project and social media management
  • email and calendar management

Feb 2011 - Sept 2016

Technical Writer

Sony Electronics, Inc.

An office-based work with tasks that included:

  • Creating and maintaining the information architecture.
  • Writing easy-to-understand user interface text, online help, and developer guides.
  • Producing tutorials to help end-users use a variety of consumer electronics products.

Aug 2007 - Feb 2011

Customer Service Expert

Sony Electronics, Inc.

An office-based work with tasks that included:

  • Answering customer inquiries by studying products, services, and customer service processes.
  • Responding to customer inquiries by understanding and reviewing situation; gathering, researching, assembling, and forwarding information.
  • Recording customer inquiries by documenting inquiry and response in customers’ accounts.

Skills

Operations Administration

95%

Customer Service

98%

Process Documentation

95%

WordPress Development

90%

Content Writing

95%

Social Media Management

93%